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August 02, 2007



I'm a Zipcar customer here in Vancouver and I love the service. The whole experience is so seamless.

The only thing I don't like about the service is having logos on the car when you drive around but I understand why they do this...

Chris Crosby

A company called IGO Cars is doing the same thing here in Chicago. And from the looks of it is doing quite well.


Philadelphia has two competing services offering hourly car rentals for urban dwellers - PhillyCarShare, which focuses on hybrids and is a nonprofit -- and Flexcar, which I believe also is in NYC and WashDC.


I had been a big fan of Zipcar but over the past 6 months I've had real difficulty trying to reserve a car when I need it, they just aren't available whether I try to reserve a couple of days or even a couple of weeks ahead of time.


I have used philly car share for 2 months and I think the whole idea is brilliant. However the customer service is not all that great. I have made numerous reservations over the past 2 months and have been in situations where the car was dirty, stinky, the gas card did not work, and the car that I reserved was not at the location. When calling cus. serv. to address these issues, they were not very compassionate to me situations. So it makes me not feel so good spending my hard earned money with a company who's representatives will treat their customers disrespectfully.

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